So, I am here in Raleigh sitting in James Laska's cubicle, writing this on one of the four systems lined up on the desk next to me. :) I've been here a couple of days now for orientation, and meeting up with some of the rest of the Fedora QA team I'll be working with here. It's been a lot of fun so far, and from this little sample, RH definitely is living up to the expectations I had.
This afternoon I sat in on the desktop training session for the non-Linux users in the orientation group - it was run by a nice guy from the helpdesk team, and it was really interesting to see how he ran that, and how the people in the class took it. It went more smoothly than I honestly expected, which really backs up the idea that if used in a properly controlled environment, Linux isn't any harder (or particularly easier) to use than anything else. As the guy who I was shoulder-surfing said, "in the end it's basically just 'point here and click this' no matter what system it's running". It kind of crystallized for me the idea that in a corporate environment the operating system is a very minor issue to the end user in itself - what's far more important is how the whole infrastructure works together and how it's presented to the user.
Quick update: the day I got here my mail server VM fell over (it seems to do that, for no reason at all, on occasion, while the web server VM stays up unless I actually do something bad to it - odd), and the stuff I set up to leave a hole through my firewall to let me log in to my desktop via ssh just exactly so I could fix things in this eventuality seems not to be working. So I'm stuck without access to email on any of my existing addresses. I'll pick it all up when I get home, nothing's lost, but if it's something really important - you can mail me at my spanking new Red Hat address, which is awilliam@ . As I can't contact my mail server I'm just accessing that direct on my laptop at the moment, so it works. I'll get a different alias later - RH default alias has an eight character limit, which is why it's a bit odd. :)
If there's any RH people in Raleigh reading this, do feel free to seek me out and say hi, I'll be here till Friday, probably somewhere in the Fedora QA group. It's nice to meet as many people as I can before I head back to the moosey wilds!